Menu

Return Policy

RETURNS:

PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER. WE DO NOT OFFER CASH BACK WE WILL SEND YOU A GIFT CARD WITH YOUR BALANCE ON THE CARD. ALL SALE ITEMS ARE FINAL!

OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER A STORE CREDIT OR EXCHANGE. WE DO NOT GIVE CASH OR CREDIT CARD REFUNDS WE ONLY DO EXCHANGE OR STORE CREDIT.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST HAVE TAGS ATTACHED AND UNDAMAGED. SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED. INTIMATES OR SANITARY GOODS CAN NOT BE RETURNED. ADDITIONAL NON-RETURNABLE ITEMS: GIFT CARDS TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

EXCHANGES:

(IF APPLICABLE) IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM JUST DIFFERENT SIZE OR COLOR, SEND US AN EMAIL AT CUSTOMERSERVICE@RUBYSCLOTHING.COM AND SEND YOUR ITEM TO: 1955 MONTGOMERY STREET OROVILLE US 95965 WE WILL THEN MAIL YOU BACK YOUR EXCHANGE.

GIFTS IF THE ITEM WAS MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU, YOU’LL RECEIVE A GIFT CREDIT FOR THE VALUE OF YOUR RETURN. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT CERTIFICATE WILL BE MAILED TO YOU. IF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED, OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER, WE WILL SEND A STORE CREDIT TO THE GIFT GIVER AND THEY WILL FIND OUT ABOUT YOUR RETURN. SHIPPING TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT TO: 1919 MONTGOMERY STREET OROVILLE US 95965

RETURN SHIPPING:

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND FOR DAMAGED OR MISS SHIPPED GOODS, THE COST OF RETURN SHIPPING WILL BE ADDED TO YOUR REFUND GIVING YOU ALL YOUR MONEY BACK. DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY. IF YOU ARE SHIPPING AN ITEM OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

Join our Mailing List

Sign up to receive our daily email and get 50% off your first purchase.